Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: March 15, 2023
Introduction
At Sidekick ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automation platform and services (collectively, the "Services").
By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Note: This Privacy Policy applies to information we collect through our Services, as well as in email, text, and other electronic communications between you and our Services.
Information We Collect
Information You Provide to Us
We collect information you provide directly to us, including:
- Account Information: When you create an account, we collect your name, email address, password, and other registration details.
- Profile Information: Information you add to your profile, such as your job title, company name, and profile photo.
- Payment Information: If you purchase a paid plan, we collect payment information such as credit card details, though this is processed by our third-party payment processors.
- Communications: Information you provide when you contact us for support or with questions, including email content and attachments.
- Automation Data: The automations you create, including triggers, actions, and configuration details.
Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:
- Usage Data: Information about how you interact with our Services, such as pages visited, features used, and time spent.
- Device Information: Information about the device you use to access our Services, including hardware model, operating system, browser type, and IP address.
- Log Information: Server logs that include information about your use of our Services, including access times, pages viewed, and other system activities.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your interactions with our Services.
Information from Third Parties
We may receive information about you from other sources, including:
- Third-Party Services: When you connect third-party services (like Gmail, Slack, or Notion) to Sidekick, we receive information as authorized by your permissions.
- Service Providers: We may receive information from our service providers who assist us in providing our Services.
- Business Partners: We may receive information from our business partners who offer integrated services or co-branded offerings.
How We Use Your Information
We use the information we collect for various purposes, including to:
| Purpose | Description |
|---|---|
| Provide Services | To operate, maintain, and provide you with our Services, including creating and executing your automations. |
| Communicate | To send you technical notices, updates, security alerts, and administrative messages. |
| Customer Support | To respond to your comments, questions, and requests, and provide customer service. |
| Improve Services | To understand how you use our Services and make improvements to enhance user experience. |
| Marketing | To send you promotional communications about products, services, offers, and events. |
| Security | To detect, investigate, and prevent fraudulent transactions and other illegal activities. |
| Legal Compliance | To comply with legal obligations, resolve disputes, and enforce our agreements. |
How We Share Your Information
We may share your information in the following circumstances:
With Your Consent
We may share your information with third parties when we have your consent to do so.
Service Providers
We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as:
- Payment processing
- Data analysis
- Email delivery
- Hosting services
- Customer service
- Marketing services
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Protection of Rights
We may share information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Service.
Note about Third-Party Services: When you use Sidekick to connect to third-party services, those services will receive information about you as governed by their own privacy policies. We encourage you to review the privacy policies of these third-party services.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, change, or damage. All personal information we collect will be stored on secure servers.
We use encryption (SSL/TLS) to protect data transmitted between your browser and our services. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
You are responsible for maintaining the secrecy of your account credentials and for any actions taken using your account. Please notify us immediately if you suspect any unauthorized use of your account.
Your Rights and Choices
Access and Update
You can access and update certain information about yourself through your account settings.
Marketing Communications
You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Cookies
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Your Legal Rights
Depending on your location, you may have certain rights under applicable data protection laws, which may include the right to:
- Request access to your personal information
- Request correction of your personal information
- Request erasure of your personal information
- Object to processing of your personal information
- Request restriction of processing your personal information
- Request transfer of your personal information
- Withdraw consent
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.
International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
We take appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy, including utilizing standard contractual clauses approved by the European Commission where required.
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We may also provide notification of significant changes through email or through our Services. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Magnitude AI Inc.
Email: privacy@joinsidekick.net
We will respond to your inquiry within a reasonable timeframe.